At Miles Teamwear, we aim to provide a smooth and transparent experience from order placement to delivery and beyond. Please read our delivery and returns policy carefully before placing an order.
Delivery
Order Processing
All orders are processed after final design approval and payment confirmation. For custom teamwear and personalized products, production begins only once all artwork, sizes, and specifications have been approved by the customer. Processing and manufacturing times may vary depending on the product type, order quantity, and customization level.
Shipping & Delivery
Once production is complete, orders are dispatched through reliable courier partners. Delivery times depend on the destination and selected shipping method. While we strive to meet estimated delivery dates, delays caused by customs clearance, weather conditions, or courier services are beyond our control.
Shipping & Delivery
Once production is complete, orders are dispatched through our trusted courier partners. Delivery times depend on the destination and shipping method, with most orders delivered within a maximum timeframe of 3–4 weeks from dispatch.
While we aim to meet estimated delivery dates, delays caused by customs clearance, weather conditions, public holidays, or courier services are beyond our control. In such cases, Miles Teamwear cannot be held responsible, but we will provide tracking details and support where possible.
Free shipping is available on orders that meet the minimum required order value, as specified on our website. Orders below this threshold may be subject to standard shipping charges.
Returns
Returns & Exchanges Policy
Due to the personalized nature of custom sportswear, customized and made-to-order items are non-returnable and non-refundable unless there is a manufacturing defect or an error on our part.
Manufacturing Defects & Errors
If you receive an item with a manufacturing defect, incorrect sizing (different from the approved size chart), or incorrect printing, please contact us within 7 days of delivery. Clear photographs and order details will be required to assess the issue. Once approved, we will arrange a replacement or suitable resolution.
Standard (Non-Custom) Products
For non-custom, non-personalized products, returns or exchanges may be accepted if the item is unused, unworn, and in its original condition and packaging. Return requests must be submitted within 7 days of receiving the order. Shipping costs for returns may apply.
Return Approval Process
All return and exchange requests are subject to approval. Items sent back without prior authorization may not be accepted. Once the returned item is received and inspected, customers will be notified regarding the approval status.
Refunds
Approved refunds (where applicable) will be processed using the original payment method. Refund processing times may vary depending on payment providers and banks. Shipping charges are non-refundable unless the return is due to an error on our part.
Order Cancellations
Orders can only be cancelled before production has started. Once manufacturing begins, cancellations are not possible due to the customized nature of our products.
Contact & Support
If you have any questions regarding delivery, returns, or your order status, our team is here to help.
Please contact us via our Contact Us page or email us with your order details for faster assistance.